Guide
Exporting and deleting your data
Everything Mend stores for you can be downloaded in one file, and removed in one click. No support ticket, no waiting period, and no export that quietly omits the interesting parts.
Last reviewed: 9 August 2026
Downloading everything
Export your data on your Account page downloads a single JSON file containing your profile, your API keys, and every audit you have stored with all of its findings.
The keys are listed by name, prefix and creation date, not by value. Mend stores only a hash of each key and cannot recover the original — that is true of the export for the same reason there is no “show key” button, and is covered in the API guide.
The file carries a format marker, so a future version that adds fields will still be recognisable to anything you build against it. It is plain JSON and it is yours — feed it into a spreadsheet, a script, or another tool.
Exporting changes nothing on your account and can be done as often as you like.
Deleting your audits, keeping your account
Delete all synced audits removes every stored audit and every finding inside it, and leaves the account itself alone — you keep your login, your API keys and your monitors.
This is the one to use when you have audited something you should not have, or want to start a history from scratch. Note what it does not do: monitors keep running, so a monitored page will produce a new audit at its next scheduled run. Pause or delete the monitor first if you want the history to stay empty.
It cannot be undone. There is no recycle bin and no backup restore. If you might want the data, export it first — the two buttons are next to each other for exactly that reason.
Deleting the account
Delete account removes the account and everything attached to it: audits and findings, monitors and their sign-in flows, stored credentials, API keys, and any Slack destination or alert address. Your subscription, if you have one, is cancelled as part of the same operation.
That cancellation happens before anything is deleted, and if it cannot be completed the deletion stops rather than continuing. Removing the account first and failing to cancel the billing afterwards would leave someone paying for an account that no longer exists and no way to reach it.
Deleting the account does not uninstall the browser extension, and the extension keeps working — it audits pages locally and does not need an account. It simply has nowhere to sync to.
What the extension keeps
Audits you run in the extension stay in your browser until you send them. Nothing reaches Mend's servers unless you are signed in and syncing. Deleting server-side data therefore does not touch anything held locally, and clearing the extension does not touch what you have already synced — see the extension guide.
How long audits are kept
Each plan has a history window and a cap on how many audits it stores. Those numbers, and what happens when you reach them, are on plans and limits.
Whatever your plan, the controls above are always available: you never have to wait for a retention window to remove something you want gone now.
For what Mend collects and why, rather than how to remove it, see the privacy policy.